Ankr

Do you ship internationally?
Unfortunately, we do not ship internationally & offer shipping exclusively within the U.S. While we cannot accommodate international shipping at the moment, we are exploring options to expand our services in the future. We appreciate your understanding and encourage you to check back periodically for updates on our shipping policies.

How long does shipping take?
Delivery times may vary based on your location, generally ranging from 2 to 14 business days. Please note that unforeseen circumstances, including delays from third-party carriers, may affect delivery timelines. You will receive a tracking number via email once your order is shipped. Thank you for your patience and understanding.

Can I change my order after it's been placed?
Once your order has been placed, we are unable to guarantee any changes can be made. If you need to modify your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed. However, once the order has been fulfilled or shipped, changes will not be possible. Thank you for your understanding!

What if my item is out of stock?
At Ankr we’re committed to offering a wide variety of high-quality products. However, due to varying demand and supplier availability, certain items may occasionally be out of stock or temporarily unavailable. We apologize for any delays in updating our inventory and encourage you to check back regularly for updates. We appreciate your understanding and patience as we work to ensure a seamless shopping experience.

How can I leave a review?
We love hearing from our customers! If you’d like to leave a review, please feel free to connect with us on social media —your comments and direct messages are always appreciated. (Social Media links are listed below in the footer ) If you have any questions or need assistance, don’t hesitate to contact us directly through the "Contact Us" page on our website. We're here to help with product inquiries, order support, or any other concerns. Your feedback is important to us.

We offer a variety of payment methods for your convenience, including all major credit cards (Visa, MasterCard, American Express), PayPal, and more. Rest assured, your payment information is secure with us, as we utilize SSL encryption for all transactions. Please note that if any discrepancies are detected in your payment information—such as indications of fraud or unauthorized transactions—the order will be subject to cancellation. Ankr reserves the right to take appropriate action in the event of any suspicious activity, including canceling orders or reaching out for verification. Our top priority is to maintain the security of your information while providing a seamless shopping experience.

If you have any questions or need assistance, please reach out to us via email at info@theankrstore.com You can also contact us directly through the "Contact Us" page on our website. Additionally, feel free to connect with us on our Instagram page @The__Ankr_Store. We strive to respond to all messages within 1-3 business days. Your satisfaction is our priority!

At Ankr we’re committed to offering a wide variety of high-quality products. However, due to varying demand and supplier availability, certain items may occasionally be out of stock or temporarily unavailable. We apologize for any delays in updating our inventory and encourage you to check back regularly for updates. We appreciate your understanding and patience as we work to ensure a seamless shopping experience.

We take pride in offering a curated selection of products sourced from reputable third-party suppliers to ensure quality and variety. While we make every effort to accurately represent our items through detailed descriptions and images, please note that slight variations in color and design may occur due to lighting and camera settings. To ensure the perfect fit, we recommend referring to the sizing guide available under each product description. If you encounter any issues with your order, such as receiving a defective or incorrect item, please reach out to us for assistance. We are committed to ensuring your satisfaction and will work diligently to resolve any concerns.

Our sizing is designed to ensure the best fit for our customers. We recommend consulting our sizing charts located under each product description for accurate measurements before making a purchase. If you're between sizes or prefer a looser fit, we suggest selecting the larger size for optimal comfort. Please note that some of our products are based on Asian sizing standards, which generally run smaller than US and European sizes. If you have any questions or need further assistance regarding sizing or fit, please reach out to us via our Instagram page or contact us directly via the "Contact" page on our website. Your satisfaction is our priority!

To ensure the longevity of your items, please follow these care guidelines

Clothing
- Machine wash cold with like colors.
- Do not bleach.
- Tumble dry on low or hang to dry.
- Iron on low heat if needed.

Shoes
- Wipe with a damp cloth to clean.
- Avoid exposure to excessive moisture.
- Store in a cool, dry place.

Bags and Accessories
- Clean with a soft, dry cloth.
- Avoid contact with sharp objects to prevent scratches.
- Store in a dust bag or cool, dry area when not in use.

Décor Items
- Dust regularly with a soft cloth.
- For fabrics, follow the care instructions listed above.
- Keep out of direct sunlight to prevent fading.

We are committed to providing a seamless shopping experience with our shipping services. Once your order is placed, it will be processed within 1-3 business days. Delivery times may vary based on your location, generally ranging from 2 to 14 business days. Please note that unforeseen delays, such as high demand or carrier issues, may affect delivery times. You will receive a tracking number via email once your order is shipped. Thank you for your patience and understanding.

We strive to ensure that our customers are satisfied with their purchases. However due to the nature of our business model, we currently do not accept returns or refunds on our products. All sales are final. Once an order is placed, it cannot be modified, canceled, or returned under any circumstances.

In the rare instance that you receive a damaged or defective item, please notify us within 7 days of receiving your order. Please note that while we will conduct a thorough review of your request, an exchange is not guaranteed and will be determined based on our assessment.

For more information, please visit our Return & Refund Policy Page, which can be accessed through the link in the footer or through the search bar.