Do you ship internationally?
Unfortunately, we do not ship internationally & offer shipping exclusively within the U.S. While we cannot accommodate international shipping at the moment, we are exploring options to expand our services in the future. We appreciate your understanding and encourage you to check back periodically for updates on our shipping policies.

How long does shipping take?
Delivery times may vary based on your location, generally ranging from 2 to 14 business days. Please note that unforeseen circumstances, including delays from third-party carriers, may affect delivery timelines. You will receive a tracking number via email once your order is shipped. Thank you for your patience and understanding.

Can I change my order after it's been placed?
We encourage our customers to carefully review their selections before finalizing their orders. In the event that an incorrect item is ordered, please contact us within 24 hours of placing the order. We will do our best to accommodate your request before the order is processed. Please note that once your order has been fulfilled or dispatched, changes may no longer be possible.

What if my item is out of stock?
Due to varying demand and supplier availability, some products may occasionally be out of stock or temporarily unavailable. This will be clearly indicated on the product page. For your convenience, you may opt to receive an email notification once the product is back in stock and ready to be purchased. We appreciate your patience and understanding as we work to ensure a seamless shopping experience.

How can I leave a review?
We love hearing from our customers! If you’d like to leave a review, please feel free to connect with us on social media —your comments and direct messages are always appreciated. (Social Media links are listed below in the footer) If you have any questions or need assistance, don’t hesitate to contact us directly through the "Contact Us" page on our website. We're here to help with product inquiries, order support, or any other concerns.

We offer a variety of payment methods for your convenience, including all major cards (Visa, MasterCard, American Express), PayPal and more. Rest assured, your payment information is secure with us, as we utilize SSL encryption for all transactions. Please note that if any discrepancies are detected in your payment information—such as indications of fraud or unauthorized transactions—the order will be subject to cancellation. Ankr reserves the right to take appropriate action in the event of any suspicious activity, including canceling orders or reaching out for verification. Our top priority is to maintain the security of your information while providing a seamless shopping experience.

If you have any questions or need assistance, please reach out to us directly through the "Contact Us" page on our website or via email at info@theankrstore.com. Additionally, feel free to connect with us on our Instagram page "..........." . We strive to respond to all messages within 1-3 business days. Your satisfaction is our priority!

At Ankr we’re committed to offering a wide variety of high-quality products. However, due to varying demand and supplier availability, certain items may occasionally be out of stock or temporarily unavailable. In such cases, this will clearly be indicated on the product page. For your convenience, you may opt to receive an email notification once the product is back in stock and ready to be purchased. We apologize for any inconvenience and appreciate your patience & understanding as we work to ensure a seamless shopping experience.

We take pride in offering a curated selection of products to ensure quality and variety. While we make every effort to accurately represent our items through detailed descriptions and images, please note that slight variations in color and design may occur due to lighting and camera settings. To ensure the perfect fit, we recommend referring to the sizing guide available under each product description. If you encounter any issues with your order, such as receiving a defective or incorrect item, please reach out to us for assistance. We are committed to ensuring your satisfaction and will work diligently to resolve any concerns.

Our sizing is designed to ensure the best fit for our customers. We recommend consulting our sizing charts located under each product description for accurate measurements before making a purchase. Please note that some of our products are based on Asian sizing standards, which generally run smaller than US and European sizes. If you're between sizes or prefer a looser fit, we suggest selecting the larger size for optimal comfort. If you have any questions or need further assistance regarding sizing or fitting, please don't hesitate to reach out.

To ensure the longevity of your items, please follow these care guidelines

Clothing
- Machine wash cold with like colors.
- Do not bleach.
- Tumble dry on low or hang to dry.
- Iron on low heat if needed.

Shoes
- Wipe with a damp cloth to clean.
- Avoid exposure to excessive moisture.
- Store in a cool, dry place.

Bags and Accessories
- Clean with a soft, dry cloth.
- Avoid contact with sharp objects to prevent scratches.
- Store in a dust bag or cool, dry area when not in use.

Décor Items
- Dust regularly with a soft cloth.
- For fabrics, follow the care instructions listed above.
- Keep out of direct sunlight to prevent fading.

We are committed to providing a seamless shopping experience with our shipping services. Once your order is placed, it will be processed within 1-3 business days. Delivery times may vary based on your location, generally ranging from 2 to 14 business days. Please note that unforeseen delays, such as high demand or carrier issues, may affect delivery times. You will receive a tracking number via email once your order is shipped. For more information, please view our Shipping policy.

Thank you for shopping with Ankr We are committed to providing you with high-quality products and a seamless shopping experience.

In the rare instance that you receive a damaged or defective item, please notify us within 7 days with your order number, a description, and photographic evidence. Upon verification, we will issue a refund or replacement, as appropriate.

We accept returns on unused, undamaged items in their original packaging within 7 days of delivery. For order modifications, please contact us within 24 hours of purchase. We will do our best to accommodate your request before the order is processed. Once your order has been fulfilled or dispatched, changes may no longer be possible.

Please note that while we will conduct a thorough review of your request, an exchange is not guaranteed and will be determined based on our assessment. For certain products, we may process your refund without requiring you to ship the product back—our support team will guide you through the process.

For more information, please visit our Return & Refund Policy Page.